Clients Rights and Resoures
At KSBH, our goal is to provide services consistent with the virtues of Ma’at: Truth, Justice, Harmony, Order, Propriety, Balance, and Reciprocity.
Occasionally, however, we may fail to meet our goal and client expectations. Should this occur, the Client’s Rights Officer serves as the liaison between KSBH and the client to resolve problems that may arise during treatment.
The Client’s Rights Officer provides direct access to administration and serves as a centralized complaint center, reporting to the Executive Administration. The Officer has the authority to investigate complaints independently of the departments involved and the administration.
What to Expect:
We recommend that clients first attempt to resolve the issue with the department where the problem occurred. If you don’t reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call the client’s rights officer, who will investigate your complaint.
The standards of The Joint Commission and the Ohio Department of Mental Health state that complaint mechanisms must be designed to ensure that:
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Clients and families are informed of their rights to present complaints and are told how to do so without fear of reprisal or being subject to coercion, discrimination, or unreasonable interruption in care.
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The organization analyzes the complaints and, when indicated, takes appropriate action to correct the problem.
If you have a grievance and would like assistance during the filing process, KSBH has a client advocate who can support you:
KSBH Client Rights Officer:
KSBH Client Advocate:
US Department of Health and Family Services
200 N. Michigan Ave. Suite 480
(312) 886-2359
As a client of KSBH, you have the option to file a grievance with outside organizations, including but not limited to the following:
The Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board of Cuyahoga County
2012 W 25th St., Cleveland, Ohio 44113
(216) 241-3400
Summit County Alcohol, Drug Addiction, and Mental Health Services (ADM) Board
1867 W. Market St., Suite B12, Akron, Ohio 44313
(330) 762-3500
The Alcohol, Drug Addiction and Mental Health Services (ADAMH) Board of Franklin County
447 E. Broad St., Columbus, Ohio 43215
(614) 224-1057
Ohio Department of Mental Health and Addiction Services
30 E. Broad St., Columbus, Ohio 43215
(614) 466-2596
Summary of Client’s Rights:
(1) The right to be treated with consideration and respect for personal dignity, autonomy, and privacy.
(2) The right to reasonable protection from physical, sexual, or emotional abuse, neglect, and inhumane treatment.
(3) The right to receive services in the least restrictive, feasible environment.
(4) The right to participate in any appropriate and available service that is consistent with an individual service plan (ISP), regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person's participation.
(5) The right to give informed consent to or to refuse any service, treatment, or therapy, including medication absent an emergency.
(6) The right to participate in the development, review, and revision of one's own individualized treatment plan and receive a copy of it.
(7) The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion unless there is immediate risk of physical harm to self or others.
(8) The right to be informed and the right to refuse any unusual or hazardous treatment procedures.
(9) The right to be advised and the right to refuse observation by others and by techniques such as one way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology. This right does not prohibit an agency from using closed-circuit monitoring to observe seclusion rooms or common areas, which does not include bathrooms or sleeping areas.
(10) The right to confidentiality of communications and personal identifying information within the limitations and requirements for disclosure of client information under state and federal laws and regulations.
(11) The right to have access to one's own client record unless access to certain information is restricted for clear treatment reasons. If access is restricted, the treatment plan shall include the reason for the restriction, a goal to remove the restriction, and the treatment being offered to remove the restriction.
(12) The right to be informed a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable or not necessary.